Refunds, Returns, and Cancellations
Returns And Warranty. However, the delivery dates provided are estimated and not guaranteed.
All packages are discreet and secured(Jiffy bags and boxes or envelopes).
Standard delivery is the responsibility of all orders.
Express delivery services are available at an additional cost.
Within the UK, all orders take at least 3 days no matter what. Outside the UK, to other parts of Europe, America, and South America, shipping usually takes 5 business days. All packages are shipped in secure, discreet, and unbranded packaging.
Please contact us if your package has not been delivered within 3 business days within the UK, and 7 business days for the rest of the world and we will see this in detail. Include your order and tracking numbers in your message.
Returns And Replacement.
In the likely event that you received a wrong product or wrong shipment that does not meet up with your expectations, you just need to let us know and we can arrange an exchange. This will be processed as soon as we have received and verified the incorrect product. Due to the nature of the business, once your order has left our facility, you are not eligible for any refund or return. So please keep in mind that all sales are final. You have between the time of purchase and shipment to cancel or modify your order. A 10% surcharge will apply to all cancellations.
Tracking Your Order.
In addition, you can track your order directly on our website and get the relevant tracking information or log into your favorite courier’s website and track your shipment. View your order status. You will also receive an email as soon as your package has been dispatched detailing the tracking information. If you need any help please don’t hesitate to contact us. If you don’t receive an email after the ordering process, please check your junk email folder.
Guaranteed Delivery and returns
Thirdly, if by any chance you have not received your package within 5 business days, you are entitled to a free reshipment (tracked order only). However, if the product has been confiscated by customs, we will offer you a new shipment as we strive to send all orders 100% discreetly.
Furthermore, we offer worldwide shipping which is very safe reliable, and discreet. We guaranteed that your order will get through customs in your country.
.NB: Make sure there is no mistake in your email address, shipping address, and phone number. We don’t want orders shipped to the wrong addresses or the wrong people.
.100% Risk-free and safe delivery to both home and PO Box addresses.
You can contact our customer service team using the details below: